Support

Need help or found a problem? Email [email protected]. Please tell us your iPhone model, your iOS version and what happened. We read every message and reply as soon as we can.

Common questions

How accurate is it?

Many rocks and minerals look alike, and a photo cannot prove what a stone is. The app shows up to three matches with an honest confidence, and tests you can do at home. Use it as a good starting point, and ask an expert or a lab before you buy, sell or rely on a result.

I used up my free scans.

Each device gets a few free scans. Unlimited scanning needs a subscription or the one-time lifetime purchase. Your collection, the library and the Learn section stay free.

How do I restore a purchase?

Open the app, go to Settings, and tap Restore purchases. Use the same Apple ID you bought with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Stone Scout and tap Cancel. Cancel at least 24 hours before the renewal date. You can also tap Manage subscription in the app Settings.

How do I delete my data?

In the app, go to Settings and tap Delete my data. This removes your collection and photos from your device (and from your iCloud copy if sync is on). We do not keep your scanned photos on our server.

The camera or location does not work.

Open the iPhone Settings app, find Stone Scout, and make sure Camera (and Location, if you use it) is allowed.